1. When will my order be delivered?

Once the order is placed, normally the parcel will be sent out within 5 working days (exclude weekend and public holidays). Delivery time is approximately 1-3 working days.

*Delivery time could be varied under circumstances, such as peak seasons, festivals, weather and any accidental issues.

* Delivery time for some locations may be longer than usual, including Lantau, Ma Wan, Cheung Chau and Lamma Island

* Hotel and hostel address are not available for delivery

2. Any delivery fee will be charged?

The standard shipping fee would be HK$20, net purchase over HK$250 to enjoy free shipping.

3. Which courier will deliver my parcel?

Hong Kong Post or S.F Express will be taking care of the order depending on weight and size of the items.

1. Will return be available?

We take pride in offering our customers good quality. Our products must be approved by an internal review to ensure perfect product quality. During the delivery journey, it is possible under force majeure or due to environmental factors. Some products may appear not in good conditions. In such cases our customer service agents will be happy to assist you to resolve any queries for the return.

2. How to return an order?

Customers can contact us through email contact@origin-all.com within 7 days after receiving the product, we only accept return due to flaws/ damage, refund will be made in coupon form for next purchase.

If any return is needed, please attach photos as proof when providing the information.

3. Can I return all items?

Items are not allowed to return:

  • On-sale products
  • Redemption products
  • Used products
  • Gifts

All purchases from Cosmetique de France cannot be returned or changed at any Watsons stores.

Each order only allows return once.

4. What if I get an incorrect item?

If your parcels contain products that are not ordered by you or the quantity of the order is different, please email us contact@origin-all.com within 7 days, we will audit your order details.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

How to join loyalty program?

Create an account in Cosmetiques de France to join our loyalty program. First time register in our website can earn 50 points for next time purchase.

What is the reward of joining loyalty program?

Spending HK$1 in our website can earn 1points, when spend over HK$900, extra 100 points will be added to your account, and spend over HK$1,000, extra 200points will be added to your account.

Points will be redeemed based on the below scale:

100points HKD 5
200points HKD 10
300points HKD 15
400points HKD 20
500points HKD 30
600points HKD 50
700points HKD 70
800 points HKD 80
900 points HKD 90
1000 points HKD 100

Delivery Time & Cost
1. When will my order be delivered?

Once the order is placed, normally the parcel will be sent out within 5 working days (exclude weekend and public holidays). Delivery time is approximately 1-3 working days.

*Delivery time could be varied under circumstances, such as peak seasons, festivals, weather and any accidental issues.

* Delivery time for some locations may be longer than usual, including Lantau, Ma Wan, Cheung Chau and Lamma Island

* Hotel and hostel address are not available for delivery

2. Any delivery fee will be charged?

The standard shipping fee would be HK$20, net purchase over HK$250 to enjoy free shipping.

3. Which courier will deliver my parcel?

Hong Kong Post or S.F Express will be taking care of the order depending on weight and size of the items.

Return Policy
1. Will return be available?

We take pride in offering our customers good quality. Our products must be approved by an internal review to ensure perfect product quality. During the delivery journey, it is possible under force majeure or due to environmental factors. Some products may appear not in good conditions. In such cases our customer service agents will be happy to assist you to resolve any queries for the return.

2. How to return an order?

Customers can contact us through email contact@origin-all.com within 7 days after receiving the product, we only accept return due to flaws/ damage, refund will be made in coupon form for next purchase.

If any return is needed, please attach photos as proof when providing the information.

3. Can I return all items?

Items are not allowed to return:

  • On-sale products
  • Redemption products
  • Used products
  • Gifts

All purchases from Cosmetique de France cannot be returned or changed at any Watsons stores.

Each order only allows return once.

4. What if I get an incorrect item?

If your parcels contain products that are not ordered by you or the quantity of the order is different, please email us contact@origin-all.com within 7 days, we will audit your order details.

Order Tracking

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Loyalty Program

How to join loyalty program?

Create an account in Cosmetiques de France to join our loyalty program. First time register in our website can earn 50 points for next time purchase.

What is the reward of joining loyalty program?

Spending HK$1 in our website can earn 1points, when spend over HK$900, extra 100 points will be added to your account, and spend over HK$1,000, extra 200points will be added to your account.

Points will be redeemed based on the below scale:

100points HKD 5
200points HKD 10
300points HKD 15
400points HKD 20
500points HKD 30
600points HKD 50
700points HKD 70
800 points HKD 80
900 points HKD 90
1000 points HKD 100